Southeast HERC

Job Description:

• Maintain and update employee records, personnel files, and HR databases.
• Scan, file, organize, and track HR documents in accordance with records management standards.
• Ensure accuracy, completeness, and confidentiality of employee data.
• Process and maintain employee records and documentation.

• Intake and route new hire paperwork to appropriate HR staff.
• Enter and update new employee information in HR systems.
• Assist with coordination and registration for New Hire Orientation.
• Support recruitment administrative processes as needed.

• Assist with benefits-related administrative tasks, including annual enrollment support.
• Support attendance tracking and related documentation.
• Assist with processing HR forms and employee updates.

• Serve as the first point of contact for HR inquiries (in-person, phone, and email).
• Provide accurate information regarding HR policies, procedures, and processes.
• Route complex inquiries to appropriate HR staff.
• Deliver professional, responsive, and courteous customer service.

• Manage department email inbox and route inquiries appropriately.
• Answer and direct phone calls.
• Prepare reports, copies, and documentation as needed.
• Assist with updates to the HR website and internal communications.

• Assist with HR initiatives and special projects as assigned.
• Support departmental efforts to improve efficiency and service delivery.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Canva or similar tools preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to maintain strict confidentiality.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation and interpersonal skills.

About Tennessee State University

Tennessee State University is committed to excellence and has been consistently listed in the U.S. News & World Report’s “Guide to America’s Best Colleges” for more than a decade. Founded in 1912, TSU is a comprehensive, urban, co-educational, land-grant institution in Nashville, Tennessee. The university has been served by seven presidents, including Dr. Glenda Baskin Glover, who is currently serving as our eighth president.TWO CAMPUSESOur Nashville home offers two locations—the 500-acre main campus nestles in a beautiful residential neighborhood along the Cumberland River, and the downtown Avon Williams campus sits near the center of Nashville’s business and government district.

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