Southeast HERC

Associate Director Advancement Data Services & Training

Job no: 493824
Work type: Staff (Full-Time)
Location: Orlando, FL, Winter Park, FL
Categories: Development, Foundation Relations, Alumni Engagement, Advancement Services, Prospect Research, Institutional Advancement
Division: Institutional Advancement

Job
Summary:

The Institutional Advancement team seeks an Associate Director Advancement Data Services & Training to join their team! The Associate Director plays a critical role in Data Management to ensure accurate information is available to all partners, and serves as the Training lead for the Institutional Advancement Division.

Primary Responsibilities:

Data Services and Records Processing
Oversees specific workflows, processes and standards affecting biographical areas of the constituent records.
Oversees a Data Calendar that tracks all datapoints in Slate, monitoring them for scheduled updates.
Monitors constituent records for accuracy and assigns/conducts updates as necessary.
Generates a series of data audits looking for data not held to standard.
Record updated information in the appropriate portion of the constituent record and review related portions of the record to determine if further changes or research will be necessary.
Proactively search for new biographical data using Internet-based search sites, various written and electronic media, professional directories, and telephone inquiries.
Collaborate with division and campus partners to monitor, collect and update involvement including but not limited to student activities, college-related activities and board participation.
Create records in the database for new constituents and organizations; create appropriate links as needed.
Oversee the duplicate record process by monitoring the process and executing any needed corrections.
Proficient in general query creation and updates in Slate.
Provides user feedback for Information Technology collaboration data automation projects including integrations with Banner for various types of constituent records.

Training
Develop a schedule to onboard all new Slate users for the efficient use of the CRM. Develop training resources and update as necessary.
Communicate training needs and online resources to Subject Matter Experts supporting training.
Create training strategies and initiatives by periodically evaluating current staff's knowledge and use of the CRM looking for additional ways to support them.
Participate in the updating and organization of various Advancement technologies to include a training resource on use and processes.

Gift Processing:
Serves as the back up to the Assistant Director of Gift Services for gift and pledge processing (all types) with primary support during absence or high-volume time periods. Requires periodic entry over the course of the year for knowledge retention.

Project Management:
Responsible for recruitment, hiring, training, management, and review of student employees within Data Services area.

Minimum Qualifications & Education:

Bachelor's degree from an accredited college or university.
Minimum of 2 years of experience in a related field.

Preferred Qualifications:

Work experience in higher education and/or a non-profit organization.
Experience with CRM Slate Advancement.

Knowledge, Skills, and Abilities:

Proficiency in Microsoft Office required and familiarity with a relationship CRM or similar information system.
Ability to handle confidential information, maintain and update files with high degree of accuracy, and sensitivity.
Strong organizational and analytical skills; detail-oriented; ability to set priorities and manage time effectively in a deadline-driven environment.
Strong interpersonal skills; ability to work well with donors, prospects, business executives, as well as Rollins faculty, administrators, staff, and students.

Work Environment:

Campus-based, front-facing customer service position, working in an office environment.
Regular use of a computer and databases.
Must be able to work flexible hours, which include evenings and weekends, based on business needs.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

Cover Letter (optional)
Resume

*Review of applicants will begin on August 1, 2025 and continue until the position is closed. Priority will be given to those who apply by August 1.*

Benefits & Perks:

25 Days - Paid Time Off (vacation, sick and personal time)
10 Days - Paid Holidays
5 Days - Paid College Closure Days
Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
100% Employer-Funded Health Reimbursement Account ($125+/month)
100% Employer-Paid Short & Long Term Disability Insurance
Domestic Partner Benefits
11.5% Employer Retirement Contributions
Discounted On-Campus Dining Meal Plans
Free On-Campus Parking
Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
Free Full Tuition for Employees and their Families
Pet Insurance
100% Employer-Funded Employee Assistance Program
Flexible Spending Accounts
Award-Winning Wellbeing Programs
Plus More!

Additional Perks:

Rollins College is conveniently located on multiple Lynx Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within walking distance from the Winter Park SunRail Station
Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
Free E-Training Courses & Professional Development Opportunities
IT Software & Laptop Discounts (Apple, Lenovo, and more)
College Bookstore Discounts
Annual Service Awards & Recognition Programs
Discover what it's like to live in Orlando: Live, Work, Play and Learn
Plus More!

Rollins offers a competitive salary, along with our generous benefits package! Click here to review our full benefits package!

Our Service
Excellence Philosophy:

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Equal Employment Opportunity:

Rollins College is an equal opportunity institution. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by College policy or federal, state, or local law for employment and in our educational programs and activities. To learn more about our commitments, visit click here. Any applicant who requires reasonable accommodations for any part of the application or hiring process may contact us by phone or in writing to humanresources@rollins.edu | 407.646.2102.

FLSA Status: Exempt
Service Months: 12
Advertised: 14 Jul 2025 Eastern Daylight Time
Applications close:

If interested, please apply: https://jobs.rollins.edu/en-us/job/493824/associate-director-advancement-data-services-training





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