Southeast HERC

The Veterans Certifying Offial serves as a liaison between student veteran beneficiaries and Department of Veterans Affairs, Vocational Rehabilitation, Veteran Service Organizations, university financial aid and business offices. Disseminates information regarding Federal, State and University financial resources available to current and perspective VA applicants and beneficiaries.

Job Duties and Responsibilities

• Initiate benefit certifications within the VA system and resolve discrepancies by VA along with researching and reconciling financial payments
• Serve as initial contact for perspective students and provide program specifics and financial breakdown; connect students to appropriate counseling resources
• Monitor each beneficiary's academic record for compliance with VA rules and regulations, and prepares/maintains student files for DVA compliance & inspection
• Generates statistical reports in preparation for executive decisions and assist with daily oversight of VA work-study students
• Performs all other duties assigned by the Director of Veteran Services

Leadership/Supervisory Responsibilities

• Supervise student workers, interns, or part-time staff
• Performs tasks and duties under general supervision, using established procedures and innovation.
• Budget: No budget responsibility.
• Work Complexity: Tasks are multiple and focus more on single processes.

Job Related Skills

• A strong commitment to Christian higher education and particularly the work and mission of Lipscomb University
• Uncompromising ethical conduct and convictions
• Maintain a professional image at all times through actions and appearance
• Ability to handle multiple tasks at one time and stay focused
• Extremely organized with a strong attention to detail
• Excellent oral communication skills
• Is able to follow directions in the moment, under pressure, with a smile

Position Qualifications

• Education: Bachelor's Degree preferred, High School Diploma or GED required
• Experience: 1 to 3 years

Working/Environmental Conditions

• Working Conditions: General office environment (sedentary with some standing and walking).
• Physical Demands: Position requires light physical activity.
• Customer Service Relationships: Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others.