Southeast HERC

Summary of Job Duties and Responsibilities:

• Communicate frequently with debtors, loan agencies and third-party collection agencies regarding status of outstanding loans and next steps in the payment process.
• Compile and prepare reports with statistics regarding accounts in collection and their current status for monthly summary review.
• Work closely with the Kentucky Department of Revenue and third-party collection agencies, preparing the appropriate documentation and information required for each account.
• Appropriately track and enter deposits and payment documents for outstanding accounts to the appropriate agency.
• Review and process miscellaneous web deposits for cashiering and private loan receipts.
• Work collaboratively with students, university staff, and outside entities.
• Coordinate collection activities including, but not limited to, account resolution, account settlement, analyzing outstanding accounts, payment posting, account adjustments and bankruptcies.
• Prepare documentation for submission to third-party collection agencies.
• Prepare billing documentation for internal collections, year-end entries and audit schedules related to debt.
• Provide support and necessary training to University staff in order to maximize collection efforts.
• Prepare clear and concise written correspondence to resolve and collect outstanding accounts. Ensure timely follow up for payment or resolution.
• Perform collection efforts via telephone and email focusing on
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  About Murray State University

  For 100 years Murray State University has served students from the region, the nation and the world. Founded in 1922, the University has grown from an enrollment of 202 students to 9,500 today. Murray State blends educational opportunities found at research institutions with collaborative interactions among students, faculty and staff found at smaller universities. Students receive personalized attention from supportive faculty and staff as the University offers a 16:1 student-to-faculty ratio. Murray State University places our highest priority on student learning and excellent teaching, blending the range of educational opportunities often experienced at research institutions with the nurturing student-teacher interactions usually found at smaller universities. Murray State embraces diversity in the workplace and values attracting, developing and maintaining a diverse, high-quality faculty, staff, and student body. The University endeavors to create and promote a culturally diverse community to be accepting of and sensitive to diversity in its many varied forms. Murray State has been continuously accredited by the Southern Association of Colleges and Schools Commission on C...olleges (SACSCOC) since 1928. Recent Accolades: •U.S. News & World Report (32 consecutive years as a top-tier university) and top 10 in south region for Top Public Schools, Best Value and Best College for Veterans •Washington Monthly Best Bang for the Buck •G.I. Jobs Military Friendly School •Forbes Best Employers List Located in the west Kentucky region, Murray State is a public, comprehensive University with four colleges (business; science, engineering and technology; humanities and fine arts; education and human services)– and two schools (agriculture; nursing and health professions). The University's 236-acre main campus is located in Murray, Kentucky and offers undergraduate, graduate, and doctoral programs, professional instruction, as well as continuing education programs. Faculty and staff of Murray State University have access to a comprehensive benefits package including health insurance, retirement, tuition waivers, paid holidays, vacation and sick time, as well as many other benefit offerings. The city of Murray, located in Calloway County, offers a low cost of living, low property taxes, and a four-season climate. Murray has a friendly, small-town atmosphere with locally-owned specialty shops and restaurants, an acclaimed community theater, art guild and award-winning public schools. The area is home to Kentucky Lake and Land Between the Lakes, a 170,000-acre National Recreation Area, which offers a wide-range of activities and amenities for residents and visitors alike. Located in close proximity to major cities and nearby access to Interstate 24, Murray is just a few hours from Nashville, St. Louis, Louisville and Memphis.

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